What does chimney video inspection involve?+
A camera records accessible flue passages so deposits, obstructions, and visible damage can be documented.
How is the price decided?+
The scope depends on the condition, access and parts needed. Ask for a written quote for chimney video inspection, including any callout charge, before authorizing work. Prices are not published on these pages; ask for the written quote.
What information should I have ready?+
Describe the issue: You need to see the inside of a flue before deciding on cleaning or repair. Have your address, relevant model or hardware details and any previous work records ready.
How soon can the work be arranged?+
Confirm availability and the expected time on site when you contact the provider. Access, diagnosis and parts availability can affect the appointment; this page does not promise an arrival time.
How will I know what is included?+
Ask which of these are part of the proposed scope: flue camera, monitor, inspection report. Confirm exclusions and the completion check in writing.
Can a flue video replace inspection of the surrounding chimney?+
A recording documents the areas it shows. CSIA’s Level 2 masonry guide lists access checks beyond interior scanning. Ask how the video fits into the overall inspection and which other areas were examined.
What happens if bends or flue size prevent a complete scan?+
CSIA’s guide says scan limitations caused by size or offsets should be noted in the report. Ask for the unrecorded portion and proposed next step to be identified rather than assuming continuous coverage.
How should inspection images be labelled?+
CSIA’s Level 1 guidance describes saving images with the job date and location. Ask for the flue and position of each relevant image to be identified so the findings can be understood later.
Does a concerning image establish the repair scope on its own?+
Ask the inspector to explain the observed feature, its location and any uncertainty. Request the reasoning for a repair recommendation and distinguish it from further investigation. A photograph should support that explanation, not replace it.